Case management for complex, multi-track and catastrophic claims
A dedicated case manager from instruction to delivery. One point of contact, clear status visibility, and coordination across experts, diagnostic providers and rehabilitation services.
Complex personal injury claims involve more than one expert, more than one investigation, and more than one care pathway. Expert Medical provides dedicated case managers who hold the whole picture together, from initial instruction to final report delivery, so that the solicitor receives the expert reports in an organised, properly sequenced set rather than a stack of disconnected documents, with each expert's independent opinion unchanged.
One point of contact
A named case manager is assigned to each instruction, so the instructing solicitor has a single person to contact rather than chasing across multiple providers.
Active coordination
Diagnostic tests, specialist follow-ups and rehabilitation referrals are coordinated by the case manager, and Part 35 questions are routed promptly to the relevant expert to answer, rather than left on the solicitor's desk.
Visibility throughout
Regular status updates, clear timelines and early escalation mean the solicitor is kept informed of any delay or outstanding investigation as soon as it is identified.
Complexity is what we exist to absorb
The cases that affect a claimant's life most, brain injury, catastrophic injury, complex multi-system trauma, are also the cases where coordination most often breaks down. Our case management is built to reduce that risk and keep the moving parts on track.
- Dedicated case manager assigned per instruction
- Multi-track and catastrophic injury experience
- Brain injury, spinal cord and amputation cases
- Coordination of multiple specialist experts
- Rehabilitation programme integration
- Diagnostic test sequencing and follow-up
- Part 35 questions tracked and routed to the relevant expert for their own response
- Liability + quantum experts coordinated together
- Regular progress reporting to solicitor
- Organised, properly sequenced delivery of each expert's independent report
Ready to instruct Expert Medical?
Whether you have a single instruction or a high-volume caseload, our team is ready to help. Call us directly or send an enquiry and we’ll respond within 24 hours.