A service built around the people who instruct us
Independent medico-legal reporting with a dedicated account manager on every case, appointments arranged close to the claimant, and reports delivered within timescales agreed with the instructing party.
Expert Medical is an independent medical reporting organisation, and customer focus is a plain description of how we work rather than a slogan. We build genuine relationships with every client, regardless of business size or instruction volume. Each case is handled by a dedicated account manager, supported by GMC or HCPC-registered experts matched by specialism, and every report is checked against CPR Part 35 before delivery. We also remember that behind each instruction is an injured person, so we aim to make the process as stress-free as possible for them too.
A named contact on every instruction
A named case manager is assigned to each instruction, so solicitors and insurers have one person to contact rather than chasing across multiple providers. They keep the instructing party updated as the case moves, and if a claimant cannot attend, they rebook at the earliest available date.
Appointments arranged close to the claimant
Examinations are arranged near the claimant through a panel covering every region of England and Wales, and appointments are booked quickly once the instruction is received. A local appointment spares an injured person a long trip while they are still recovering, and keeps the claim moving.
Timescales agreed, progress reported
Delivery dates are agreed with the instructing party at the outset, and reports are checked against CPR Part 35 before they go out. Regular status updates, clear timelines and early escalation mean any delay or outstanding investigation is flagged as soon as it is identified.
Customer care from instruction to delivery
We combine personal service with professional excellence. A dedicated account manager handles every case, appointments are arranged wherever the claimant is in England and Wales, and reports arrive within timescales agreed at the outset, checked for CPR Part 35 compliance before they reach you.
- Dedicated account manager on every case
- Appointments arranged near the claimant, wherever they are in England and Wales
- Fast appointment booking from the point of instruction
- Reports delivered within agreed timescales
- Regular progress updates to the instructing party
- Part 35 questions routed promptly to the relevant expert
- Early escalation of any delay or outstanding investigation
- Rebooking at the earliest available date if a claimant cannot attend
- Secure client portal protecting sensitive case data
- The same service regardless of business size or instruction volume
Ready to instruct Expert Medical?
Whether you have a single instruction or a high-volume caseload, our team is ready to help. Call us directly or send an enquiry and we’ll respond within 24 hours.